Terms of Service

1. The service

Openwell (“the Service”) scans websites you designate, groups the accessibility issues it finds by the component that produced them, proposes code changes, and generates dated testing records. These Terms govern your use of the Service.

2. What the Service does not do

The Service performs automated testing. Automated testing covers roughly a quarter to a third of WCAG 2.1/2.2 success criteria. Openwell does not determine, certify, warrant, or represent that any website meets any accessibility standard or law, including WCAG, the ADA, Section 508, or the European Accessibility Act. Reports describe what was tested, what passed, what failed, and what could not be tested automatically. Proposed code changes are suggestions for a qualified developer to review; the Service never applies them to your production systems.

3. Your account and your sites

• You must only scan websites you own or are authorised to test. You are responsible for that authorisation.
• Recurring scans require you to verify control of the domain.
• You are responsible for activity under your account and for keeping your credentials confidential.
• Plan limits (sites, pages, seats, scan frequency) are enforced by the Service and described on the pricing page.

4. Acceptable use

You must not use the Service to probe, attack, or overload any system; to scan sites you are not authorised to test; to circumvent rate limits or plan limits; or to reverse-engineer the Service.

5. Fees and billing

Paid plans are billed in advance, monthly or annually, through Stripe. Trials convert to paid plans at the end of the trial unless cancelled. You can cancel at any time from Billing; cancellation takes effect at the end of the current billing period. Fees are non-refundable except where required by law.

6. Your data

Scan artefacts (page snapshots, screenshots, generated fixes) belong to you. Openwell processes them to provide the Service, as described in the Privacy Policy and, for business customers, the Data Processing Addendum. Records of whether generated fixes were accepted, edited, or rejected may be used, in de-identified form, to improve fix generation.

7. Intellectual property

Openwell retains all rights in the Service. You receive a limited, non-exclusive, non-transferable licence to use it for the term of your subscription. Code changes generated for your site are yours to use.

8. Disclaimers and limitation of liability

The Service is provided “as is”. To the fullest extent permitted by law, Openwell disclaims all warranties and is not liable for indirect, incidental, or consequential damages, or for any claim, demand, or proceeding brought against you relating to the accessibility of your websites. Openwell's total liability is limited to the fees you paid in the twelve months before the claim.

9. Termination

Either party may terminate at any time. On termination your data is deleted per the retention schedule in the Privacy Policy, or sooner on request.

10. Changes

We will give at least 30 days' notice by email of material changes to these Terms.

11. Governing law

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12. Contact

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